A Chrome extension that drafts guest email replies in your own tone inside Gmail, filling in live availability from iCal and rates synced daily from Airbnb.
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Enquiry Genie is a Chrome extension that reads guest enquiry emails inside your existing mailbox and drafts a reply in your own tone, with live pricing and availability pulled in automatically. It targets a specific gap rather than guest messaging in general: enquiries that arrive by email, outside a booking platform's own inbox, where nothing is prefilled and every answer has to be assembled by hand.
That framing decides who it helps. If your enquiries arrive through Airbnb's in-platform messaging, this is not the tool for that flow. If guests email you directly about a cottage, a B&B or a group-stay property, the repetitive part — checking the calendar, working out the total, restating the check-in process — is what gets automated.
Read as a tool for AI email replies aimed at Airbnb hosts, it is narrow by design. The vendor states in its own site footer that it is not affiliated with Airbnb. That matters because the product reads Airbnb pricing through a browser extension rather than through a partnership, which is the same arrangement that shapes several of the limitations below.
The tone model is built from your own history: connecting a mailbox lets the service extract past guest replies and analyse phrasing, warmth, discount handling and how you answer awkward requests. It is not a generic politeness template — the raw material is what you have already written, so the output inherits your habits, including the shortcuts and the phrasing you use for difficult questions.
Under the hood this runs on vector embeddings of your email content plus semantic similarity matching, which is also how the system detects questions inside an enquiry and pairs them with an answer you have given before.
Availability comes from an iCal connection while pricing is extracted from Airbnb and synced daily, and a host charging a markup on direct bookings can set that markup so quotes reflect direct rates. This is the feature that separates the product from a generic AI writing assistant: the numbers in the draft come from your actual calendar and rate card rather than from the model's imagination.
Calendar sync works with any iCal-compatible calendar including Google Calendar, Outlook and Apple Calendar, and is presented as the mechanism that prevents double bookings.
Sending is a deliberate choice rather than a default: replies start as drafts you review, and automatic sending is switched on only once you are satisfied with accuracy, tone, pricing and availability. Keeping the draft mode is the conservative setting and remains available indefinitely; the product does not force the progression.
A second product, Airbnb Ranking Genie, is sold separately at the same £29 founding price and tracks daily search rank, first-page visibility and full-funnel analytics, with a Complete Suite bundling both for £41. It solves a different problem — visibility rather than response — so treat it as an adjacent purchase and not as part of the reply tool. Buying only the reply product costs the same as buying only the ranking product, so the bundle is the decision point rather than the entry price.
An enquiry lands, the extension recognises it, and a draft appears with the questions answered and the quote filled in. Your job shifts from composing to checking: are the dates right, is the total right, did it catch every question the guest asked. Once that check comes back clean repeatedly, auto-send becomes a reasonable option; until then, the draft mode is doing the work that matters.
Because the quote is assembled from synced data rather than typed by you, two failure modes deserve a look during the trial. First, whether the daily Airbnb sync reflects rate changes you made recently. Second, whether a markup you configured is being applied to the direct quote. Both are cheap to check on a handful of real enquiries and expensive to discover after auto-send is live. The fourteen-day trial is long enough to run that check across a normal week of enquiries, which is roughly what it is for.
The clearest fit is a host or small property manager whose enquiries arrive by email in meaningful volume and whose replies are largely repetitive. The vendor's own framing points at group-accommodation operators and hosts with several properties, where the same handful of questions — dates, total price, pets, parking, what is nearby, check-in — recur across every enquiry.
Portfolio size determines cost more than anything else, since pricing scales per property beyond the base tier. The standard plan is capped at up to 250 enquiries per property each month, and the vendor advises checking pricing before relying on it at higher volume. That is a generous ceiling for a small portfolio and a real constraint for a high-traffic one.
The service requires users to be at least 18 years old and capable of forming a binding contract, and anyone acting for a company must have authority to bind it. For a managed portfolio that second clause is the practical one: whoever connects the mailbox is granting access to correspondence that may not be theirs alone.
It fits poorly for hosts who work outside Chrome, whose enquiries arrive through platform inboxes rather than email, or who cannot send guest correspondence to an external AI provider. Each of those is a hard boundary rather than a preference.
The product runs only through Chrome, and other browsers are stated as not supported yet. There is no web app that works independently of the extension and no mobile client, so the working surface is a desktop browser.
The integrations page marks Outlook and Booking.com as Coming Soon while listing Gmail, iCal and Airbnb as live, which does not match the homepage feature line advertising Gmail and Outlook integration. Anyone whose mailbox is Outlook should confirm current status directly before subscribing, because the vendor's two pages give different answers.
The declared host permissions reach Gmail, Outlook Web, Microsoft Graph, Airbnb, Vrbo, Booking.com, Uplisting and two group-stay operator portals in addition to the vendor's own domains. That list is wider than the advertised integrations, which tells you what the extension is technically able to see once installed, independent of which features are switched on.
The entry point is a £1 fourteen-day trial, after which the card is charged monthly unless the subscription is cancelled.
| Product | Founding price | List price | Base coverage | Each extra property |
|---|---|---|---|---|
| Enquiry Genie | £29/month | £57/month | Up to 5 properties | £5/month |
| Airbnb Ranking Genie | £29/month | £57/month | Up to 5 properties | £5/month |
| Complete Suite | £41/month | £58/month | Up to 5 properties | £7/month |
The reply product lists at £57 a month discounted to £29 for up to five properties under founding-member pricing, with each additional property adding £5 a month. The discount is presented as founding-member pricing limited to the first hundred users and described as locked in for life for those who join during it.
One caution on reading the page. The pricing page is internally inconsistent about how many properties the base fee covers: its comparison table shows the monthly price as being for three properties, while the same row's footnote and the plan card both say up to five. Confirm the coverage in writing before you rely on either figure.
A money-back guarantee covers the first fourteen days of a subscription, requests after that window are handled case by case at the vendor's discretion, and approved refunds take five to ten business days. Since the trial is also fourteen days, the guarantee window effectively overlaps the trial rather than extending it.
The terms decline to guarantee that AI-generated content will be error-free or fit for your circumstances, and place full responsibility for every guest communication on you even when the AI drafted it. That is standard language, but it carries real weight here because the drafts contain prices and dates. An incorrect quote sent automatically is a commercial problem, not a stylistic one, which is the strongest argument for staying in draft mode longer than feels necessary.
Question detection and answer matching use semantic similarity, which the vendor states may not be fully accurate — so a missed question in a multi-part enquiry is a foreseeable failure mode rather than an edge case.
The vendor disclaims liability for service disruption caused by booking platforms changing their terms or technical infrastructure, which is the structural risk of a browser extension that reads those platforms. Pricing sync depends on Airbnb's pages continuing to look the way the extension expects.
The extension store listing reports a 5.0 rating over 23 ratings against 61 users, while the product site advertises 54 Chrome users, so the two published adoption figures do not agree. Either figure describes a very early-stage product, and 23 ratings is a thin sample for judging reliability.
The extension is published by a London-registered publisher which the store notes has not identified itself as a trader, so EU consumer contract rights do not apply to purchases from it. For an EU buyer this removes a layer of statutory protection that would otherwise apply.
An independent extension scanner counts 9 permissions and 20 host permissions, flags scripting as critical and identity, email and cookie access as high severity, records that no code review is on file, and still returns an overall Low Risk verdict. The verdict is not a contradiction: the permissions are the ones the advertised functionality requires, but they are broad, and no third party has inspected the code.
The Gmail integration uses the gmail.modify scope, which allows reading guest enquiry emails, sending AI-generated responses on your behalf and managing labels. That is the level of access the feature set implies, and it is not narrower than it sounds.
Email content is sent to an external GPT-4o model for response generation, question extraction, tone analysis and property identification, under a processing agreement stating that customer data is not used to train that provider's models. Guest enquiry content that may contain guest personal information is sent to the AI provider without additional anonymisation, a point the privacy policy states explicitly. Under UK GDPR, a host handling guest data is a controller, so this is a disclosure worth reading twice before connecting a mailbox that carries other people's details.
The homepage answers a data-safety question by saying information is never shared with third parties, while the privacy policy names two external processors that receive email content and stored data. These two statements sit in tension; the privacy policy is the operative document and its account is the more detailed one.
Email content is processed to train and improve models specific to your own account, and the terms state that data is not used to train models for other users without explicit consent.
User data, properties, emails, embeddings and OAuth tokens are stored in an encrypted PostgreSQL database with row-level security, hosted in US and EU regions.
With explicit consent, the extension extracts session cookies from booking platforms to match guest enquiries to listings; those cookies are stored encrypted and deleted when consent is revoked or the extension is uninstalled. This step is optional, which makes it one of the few places where you can reduce the data footprint without losing core functionality.
Retention is set per data type: mailbox content is kept while the account is active and deleted immediately on account deletion or permission revocation, account data goes 30 days after a deletion request, and user-specific usage data after 90 days. Subscription and payment records held by the payment processor are retained for seven years for tax and legal compliance, and the vendor states it cannot delete that data.
The privacy policy is written to UK data protection law, naming the UK Data Protection Act 2018 and the UK GDPR as the governing framework. The store's own disclosure records that the extension handles personally identifiable information, authentication information and personal communications, and that the developer declares this data is not sold or repurposed beyond core functionality.
A £1 trial runs for fourteen days, then the subscription is £29 a month for up to five properties under founding-member pricing, with £5 a month per additional property. The list price is £57.
The homepage advertises Gmail and Outlook, but the integrations page marks Outlook as Coming Soon while Gmail is live. Confirm the current status with the vendor before subscribing if Outlook is your mailbox.
Not unless you enable it. Replies start as drafts you review, and automatic sending is a setting you turn on once you are satisfied with accuracy, tone, pricing and availability.
Availability comes from your iCal connection and pricing is extracted from Airbnb and synced daily. If your direct rate is a markup on Airbnb, you can configure that markup so quotes reflect it.
Yes. Email content goes to an external GPT-4o model for drafting and analysis, without additional anonymisation, and stored data sits in a third-party managed database. The processing agreement states the AI provider does not train on customer data.
Up to 250 enquiries per property per month on the standard plan. Above that, the vendor recommends checking pricing before relying on it for every enquiry.
There is a money-back guarantee for the first fourteen days of a subscription. Later requests are considered case by case at the vendor's discretion, and approved refunds take five to ten business days.
Chrome only — other browsers are not supported yet. It needs read and write email permission on your mailbox, and its declared host permissions also cover Airbnb, Vrbo, Booking.com and several manager portals.
