Refund Policy

Last Updated: September 17, 2026

Overview

This Refund Policy explains when you can get a refund for purchases on Toolso.AI ("we", "us", "our") and how to request one. It applies to the Featured Listing (Premium Tool Submission), the only paid service we currently sell.

Featured Listing payments are processed by Waffo Pancake, our Merchant of Record. Waffo is the legal seller of the transaction, collects the payment and applicable taxes, issues invoices, and processes approved refunds. Toolso.AI delivers the service and reviews refund requests.

If you have a question about a charge, please contact us at support@toolso.ai before opening a dispute with your bank or card issuer.

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1. What the Featured Listing Includes

The Featured Listing is a one-time payment at the price shown on our Pricing page and at checkout. It is not a subscription and does not renew automatically. It includes:

• Review of your tool completed within 24 hours after your submission is complete
• No brand-link requirement
• 30 days of featured placement on the homepage and category pages after publication
• A report covering up to 90 days of listing-page views and website clicks
• A Premium listing badge
• One editorial review and optimization, plus priority updates during the featured period

It does not sell search ranking credit. Payment does not guarantee approval: every tool is reviewed against the same listing standards.

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2. When You Can Get a Full Refund

• Review not completed within 24 hours. If we have not completed review of your tool within 24 hours after your submission is complete, you can request a full refund, even if your tool is approved later.
• Tool rejected. If your tool does not meet our listing standards and is rejected, you can request a full refund.
• Payment that cannot be applied. If a payment cannot be applied to your tool, for example a duplicate payment for a tool that is already paid, we refund that payment in full.

Your submission is complete when your payment goes through. If you upgrade a tool first submitted as a Free Listing, the 24 hours start when your upgrade payment goes through. A draft saved without payment is not a completed submission.

Please send your request within 14 days of the missed review deadline or of our rejection notice. If a refund is issued after your tool has been published, the Premium benefits for that payment end.

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3. When a Refund Is Not Available

• Delivered on time. If your tool is approved and published within the 24-hour review window, the service is considered delivered and the payment is not refundable.
• Removal after publication. If a published listing is later removed for the reasons described in Section 17.4 of our Terms of Service, the payment is not refundable.

Nothing in this policy limits any rights you have under applicable consumer protection law.

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4. How to Request a Refund

1. Email us at support@toolso.ai with the subject line "Refund Request."
2. Include:
   • The email address you used at checkout
   • The order number from your Waffo order confirmation email
   • The name or website of the tool
   • The reason for your request
3. We will respond within 2 business days.

Approved refunds are processed by Waffo and returned to your original payment method, usually within 5–10 business days depending on your bank or card issuer. The refund status also appears on the Billing page of your Toolso.AI account.

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5. Chargebacks and Disputes

Please contact us before filing a chargeback or payment dispute. Most issues can be resolved faster directly with us. While a dispute is open, the Premium benefits for the disputed payment may be suspended. As Merchant of Record, Waffo may also handle refunds and disputes under the Waffo Buyer Terms.

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Changes to This Policy

We may update this Refund Policy from time to time. Changes take effect when the updated policy is posted on this page. The "Last Updated" date at the top of this page shows the most recent revision. Changes do not affect refund rights for purchases completed before the change.

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Contact Us

If you have any questions about this Refund Policy or need help with a refund, please contact us:

• Email: support@toolso.ai
• Website: https://toolso.ai/contact

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Effective Date: June 18, 2026