Fireflies.ai records, transcribes, and summarizes meetings across Zoom, Google Meet, and Teams, then turns them into searchable notes, action items, and CRM updates for sales, recruiting, and product teams.
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Fireflies.ai is an AI meeting assistant that joins your calls, records and transcribes them, and turns the resulting audio into structured notes, action items, and a searchable archive of everything your team has said. The product positions itself well beyond simple dictation: its own homepage describes a system that takes notes, manages tasks, and automates workflows across meetings, email, chat, CRM, and connected apps, building a searchable knowledge base of a team's work in one place. That framing matters because it explains the pricing model and the feature ladder — the transcript is the raw material, not the deliverable.
The service is operated by Fireflies.AI Corp., a US company reachable at 2802 Vizzolini Court, Pleasanton, CA 94566, with Terms of Service last updated March 6, 2026. TechCrunch reported in May 2021 that the company raised $14 million led by Khosla, on top of roughly $5 million raised earlier including a $4.9 million seed round in late 2019 — useful context for a product that first shipped in early 2020 and has since become a default in the meeting-notes category.
Positioned against the alternatives, Fireflies competes less on raw transcription quality — which has largely commoditized across this category — and more on what happens after the meeting ends: cross-meeting search, an assistant that answers questions about past calls, automatic CRM and task-manager updates, and analytics that aggregate many conversations into team-level patterns. If you only need a transcript of one call, this is more machinery than you need. If you need last quarter's customer objections to be findable in seconds, that is precisely the problem it was built for.
Independent ratings across the distribution channels are consistent, which is worth noting because divergence between app stores is a common warning sign in this category. Checked first-hand, the iOS app holds 4.8 out of 5 from 4,834 ratings, the Android listing 4.7 stars from 6,810 reviews with more than 100,000 downloads, and the Chrome extension 4.5 from 193 ratings with roughly 100,000 users. All three listings are published by the operating entity itself — the Chrome Web Store explicitly marks the listing as created by the owner of the listed website and records no publisher violations — so these are ratings for this product rather than for a similarly named one. Trustpilot is the outlier worth reading closely rather than averaging away: 4.4 out of 5 across 725 reviews, but with 79 percent five-star and a 15 percent one-star tail, and the vendor has replied to 28 percent of negative reviews. That bimodal shape, strong mobile ratings alongside a persistent minority of very unhappy web reviewers, is the honest summary of this product's reception.
There is a genuine free tier rather than a time-limited trial. The Free plan is $0 forever with unlimited transcription and unlimited AI summaries, but caps storage at 400 minutes per team and gives 20 AI credits — and critically, video recording, downloading transcripts and summaries, AI Skills, Voice Agents, the Email Assistant, and task management are all absent until you pay. The free tier is a real evaluation environment, not a permanent workflow for most teams.
Paid plans are per-seat subscriptions across three tiers. Pro is $18 monthly or $10 per seat per month billed annually, Business is $29 or $19, and Enterprise is annual-only at $39 per seat per month, with annual billing advertised as saving up to 44%. The tier boundaries are worth reading closely because they are not cosmetic: Business unlocks unlimited storage, conversation intelligence, and admin team analytics, while Enterprise is where the governance features live — SSO with SCIM, audit logs, the rules engine, custom data retention, private storage, and HIPAA compliance. TechCrunch characterized the model as a hybrid of SaaS and usage-based pricing, where you can use it for free until meeting credits run out or paywalled functionality is needed, and that description still fits the current structure. Exact entitlements and prices should be confirmed on the official pricing page, since tiers change.
Yes, there is a permanently free plan at $0 with unlimited transcription and unlimited AI summaries, plus API access. It is limited to 400 minutes of storage per team and 20 AI credits, and it excludes video recording, downloads, AI Skills, and the Email Assistant, all of which begin at the Pro tier.
In most jurisdictions with two-party or all-party consent laws, yes — and this obligation falls on you, not on Fireflies. The Terms of Service contain no explicit clause requiring you to obtain consent; it is covered only indirectly by the requirement not to violate applicable law and to hold all rights in the content you upload. Announce recording at the start of every call as a standing practice.
You do. The Terms state that when you host a meeting, all content contributed by any participant, including their audio and video streams, is your User Content, and the security page confirms you retain full control and the ability to delete your data at any time.
The security page states a 0-day retention policy meaning meeting data is never used for AI model training, and describes meeting content that remains inaccessible without explicit user consent. This is the vendor's stated default; enterprise buyers should still confirm it contractually rather than rely on a marketing page.
Fireflies advertises transcription in 100+ languages with automatic language detection, and works across Zoom, Google Meet, Microsoft Teams and additional platforms, plus dialers such as Aircall and RingCentral. Multi-language Mode, for meetings that switch languages mid-call, begins at the Business tier.
Recording length is capped by tier: 2 hours on Free and Pro, 3 hours on Business, and 4 hours on Enterprise. Long workshops and all-day sessions may need to be split, so verify the ceiling before relying on it for an important session.
Only on the Enterprise plan. Fireflies is certified for SOC 2 Type II and GDPR, but HIPAA compliance, private storage, custom data retention, and audit logs are Enterprise-only features. A regulated team on a lower tier does not have the compliance posture the marketing pages describe.
Fireflies competes mainly on what happens after the meeting — cross-meeting search, AskFred, analytics, and downstream integrations — rather than on transcription alone. On Trustpilot, Otter sits at 3.5 across 614 reviews, Fathom at 4.8 across 272, Descript at 2.8 across 278, and Read.ai at 1.3 across 105, while Fireflies holds 4.4 across 725. If your team lives entirely inside one video platform and only needs a transcript, that platform's built-in recording is the cheaper honest answer.
AI credits meter the AI feature layer — Skills, assistants, and similar generative functions — at 20 per month on Free and Pro, 30 on Business, and 50 on Enterprise. Transcription and standard AI summaries are listed as unlimited on every tier, so exhausting credits limits the advanced synthesis features rather than stopping basic note-taking.
Yes. The Fireflies MCP Server brings meeting insights into AI tools such as Claude, Devin, and ChatGPT in one click, and API access is available even on the free plan, so meeting data can be queried from outside the product rather than only within it.
