Outreach combines a sales engagement platform, conversation intelligence, deal management and forecasting with AI sales agents for revenue teams. Packages are quoted per team and mix per-user seats with AI credits.
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Outreach is a web-based sales execution system for B2B revenue teams: a sales engagement platform, conversation intelligence, deal and pipeline management, and forecasting in one product, with AI agents working across those stages. The company calls it the only revenue orchestration platform that covers prospecting, deal management, forecasting, coaching and account expansion in one agentic AI platform.
The AI layer is the current headline. Outreach says its AI agents act as teammates that work every deal and every account for every rep at the same time, while sellers keep the relationship and closing work.
Outreach is an established vendor rather than a new AI startup. Its company page lists a $4.4B valuation after Series G financing. A March 2025 news report said founder Manny Medina grew Outreach to 800 employees and $250 million in annual recurring revenue before leaving the CEO role.
Package prices are not published. Packages are quoted per team and combine per-user seats with AI credits, so cost depends on headcount, the package and how heavily the agents run.
The agents work on the same engagement, call and CRM data as the rest of the product, so how much they can see depends on how much of a team's selling actually runs through Outreach.
Outreach's AI sales agents are preconfigured for specific moments in the sales cycle:
Omni is a chat agent that answers questions across accounts, deals, pipeline and conversations, then helps act on the answer. It works inside Outreach, in Slack and on mobile, carrying chat history and context between them.
Outreach MCP has two directions. MCP Client pulls tools such as Amplitude, Glean, Seismic and ZoomInfo into Outreach workflows, while MCP Server lets assistants such as Claude, ChatGPT and Microsoft Copilot use Outreach insights and actions.
Smart Deal Assist predicts whether a deal will close and recommends actions to keep it on track. Outreach puts that prediction accuracy at 81%, a vendor figure rather than an independent benchmark. The deeper forecasting toolset sits in the top package, as the pricing table shows.
Outreach is bought through a demo and quote, so rollout normally starts with an admin rather than a self-serve sign-up. Onboarding services range from self-serve packages to full implementation and training, including FDE resources to help deploy agents.
All of these examples come from Outreach's own pages and customer stories, so they describe intended workflows rather than independently measured results.
It is a weaker fit for individual sellers or very small teams looking for a free tier or a published monthly price, since every package is quoted. The terms also state that the services are not intended for anyone under 18.
Outreach runs as a web application, with a browser extension, an Outlook add-in and phone apps around it.
Outreach pricing is quote-only for the packages themselves: the pricing page asks teams to request custom pricing, while credit overage and calling rates are published. The model combines seat-based pricing with consumption-based pricing in AI credits, and the page sums it up as per-user pricing with no platform fees and support included.
| Package | Positioning | AI credits | Listed platform limits |
|---|---|---|---|
| Amplify Essentials | Conversation intelligence at the center of the stack, with real-time coaching and deal insight | 10,000 | Not listed |
| Amplify Core | AI agents for pipeline creation and account management | 25,000 | 250,000 API calls; 5 custom objects; 500 MB knowledge |
| Amplify Plus (marked Most Popular) | Agents that guide reps live in meetings, automate follow-ups and flag risks | 50,000 | 500,000 API calls; 10 custom objects; 750 MB knowledge |
| Amplify Pro | Adds advanced forecasting and dedicated services support | 100,000 | 1,000,000 API calls; 20 custom objects; 1,500 MB knowledge |
The dialer is part of the platform, but customers pay for usage, including voice minutes and phone numbers. A standard calling plan includes 1000 minutes per user per month, while a premium plan covers unlimited calling within reasonable usage. The global plan covers 50 countries for $300 per month per org; past its 10,000 included minutes, extra blocks cost $40 per 1000 minutes. Call durations are rounded up to the nearest minute.
Agreements renew automatically for successive twelve-month periods unless the order says otherwise. Either side can stop renewal with written notice at least thirty days before the current term ends. Orders are non-cancelable and non-refundable except as the agreement provides, and fees can change at renewal with at least sixty days' notice.
Outreach's own comparison pages target Gong, Salesloft and Apollo, while independent peer-review data shows buyers also weigh it against CRM suites.
Most of these limits come from Outreach's own help articles and policies.
Outreach's data commitments are spread across its security, privacy and sales AI pages, and they are not worded identically.
Outreach does not publish package prices. Each team gets a quote that combines per-user seats with an AI credit allowance, from 10,000 credits in Amplify Essentials to 100,000 in Amplify Pro. Extra usage is billed per credit, and Outreach Voice minutes and phone numbers are charged separately.
Agents keep working. Outreach does not block usage once pre-purchased credits are used up; the overage is invoiced monthly at the published pay-as-you-go rate, or the team can buy another credit pack in advance.
The browser extension supports Gmail, Salesforce and Microsoft Dynamics 365, and there is an Outlook add-in. Dynamics must be the Microsoft-hosted cloud edition. HubSpot is supported through a HubSpot-managed integration that syncs Outreach emails one way.
Outreach says it secures rights for all data used to train its models and uses customer data only per contractual commitments; its transcription model also learns from each customer's own content. Google Workspace data is excluded from AI and ML model training.
Orders are non-cancelable and non-refundable unless the agreement says otherwise. Auto-renewal can be stopped with written notice at least thirty days before the term ends.
