Heidi

What is Heidi?

Heidi (also branded Heidi Health) is an AI medical scribe and clinical assistant for registered clinicians. Heidi transcribes consults, generates structured notes and streamlines clinical workflows, and the company now presents it as an "AI care partner" rather than a scribe alone. Alongside the scribe it offers Heidi Evidence for cited clinical questions, a dictation tool, a wearable microphone and an AI voice assistant for phone calls.

The company was founded in Melbourne, Australia. A technology news report dated October 2025 says Heidi Health was founded in 2021, began launching products in early 2024, and had raised $96.6 million in total after a $65 million Series B led by Point72 Private Investments.

Heidi is sold as support for administrative work, and its terms state that it does not constitute a medical device or professional medical advice. Accuracy and compliance statements below are vendor claims unless another source type is named.

Core features

Scribe and ambient clinical documentation

• Live transcription: Heidi Scribe transcribes visits in 110+ languages, structures notes to the clinician's format, and generates referrals and handouts.
• After the visit: finished notes go to the EHR in one click, with codes and tasks applied automatically.
• Added context: clinicians can upload or type extra context, and an audio file recorded elsewhere can be uploaded for transcription.
• Templates: notes follow standard formats such as SOAP, DAP and BIRP, or templates shared in the Template Community, which the Medical Knowledge team reviews for accuracy and clinical utility.
• Coding suggestions: after each encounter Heidi produces a suggested list of billing codes.

This is ambient clinical documentation: Heidi listens during the consult, drafts afterwards, and the clinician edits the draft. Heidi says it strips personal identifiers before processing a session.

Heidi Evidence

Heidi Evidence answers clinical questions from curated sources, with citations the clinician can open.

• Two modes: Evidence from the sidebar works independently of patient sessions; Evidence inside Ask Heidi can be used during a consult in regions outside the UK and the EU.
• Patient context: an Evidence session linked to a patient draws on that patient's most recent three Scribe visits, and the link must be set before the first message.
• Partner sources: premium partner content currently includes HealthPathways (AU, NZ), BMJ Best Practice (AU, CA, UK) and Vidal (DE, FR, ES).
• Calculators: common scores such as CHA₂DS₂-VASc are computed by a dedicated calculator, with the logic shown where available.

In session, Evidence already reads details in the note, such as age, comorbidities and current medications; from the sidebar the clinician must supply that context.

Dictate, Ask Heidi and Comms

• Dictate: runs in the desktop app on Windows and Mac via a hotkey, and can edit Scribe notes by voice.
• Ask Heidi: the in-product AI assistant for editing notes, generating documents and answering questions.
• Comms: an AI voice assistant for inbound and outbound phone calls for administrative purposes; the usage policy says it is not intended for emergencies or for medical advice.

A technology news report quotes the CEO as saying Heidi both built its own AI model and builds on top of other models such as Gemini.

Heidi Remote

Heidi Remote is a 21-gram wearable mic that works fully offline with on-device encryption. It records only when started by the user, shows a visible LED while recording, and deletes its encrypted audio once it has synchronised with the Heidi platform.

Guide

Documenting a consultation

1. Sort out consent first. The terms require clinicians to obtain patient consent to share information with Heidi where their jurisdiction makes it mandatory, and a reminder can be switched on in settings.
2. Press Start transcribing at the beginning of the encounter and Stop transcribing at the end; Heidi then generates the note and any extra documents.
3. Choose a standard template or one from the Template Community.
4. Review the draft against the full transcript. Ask Heidi can answer questions about the session, such as what the patient said their current medications were.
5. Transfer the note to the EHR, then delete the session manually or let automatic deletion remove it after a set interval.

Asking Evidence a question

1. Open Evidence from the sidebar, or link one patient or one Scribe session at the start of a new Evidence chat.
2. State the population, setting and the decision being made; the help centre says more context produces a better answer.
3. Check the inline citations and the References section, which lists every source actually used in the answer.

Use cases and examples

These examples come from Heidi's own pages, so outcome figures are vendor-reported.

• Health systems: Heidi reports that Beth Israel Lahey Health, with 6,000+ providers across 14 hospitals and 175 primary care practices, saw 89% note satisfaction and 74% less after-hours admin.
• UK primary care: the Modality Partnership rollout is described as 360+ GPs and the largest ambient AI rollout in UK primary care.
• Veterinary practices: Heidi produces SOAP notes, discharge summaries and custom templates tuned to any species, and Evidence gives species-relevant answers during the visit.
• Wards and home visits: Heidi Remote is aimed at hospital rounds, allied health on the move and rural or aged care visits where Wi-Fi drops.

Who is it for

Heidi is built for people delivering care, not for patients: the terms describe it as facilitating delivery of healthcare services by a registered medical practitioner.

• Solo clinicians: the Free plan is a working scribe with no trial clock.
• Trainees: full access to the Clinician plan is free for students and trainees in medicine, nursing and allied health, with training status verified annually.
• Teams and health systems: shared templates, assistant seats, SSO and EHR integration sit on the sales-led team tier.
• Veterinarians: the product has dedicated veterinary templates and species-aware Evidence answers.

It fits less well for UK and EU clinicians who want Evidence to read the live session, for buyers who need a published per-seat team price, and for anyone seeking diagnostic suggestions, since the usage policy prohibits prompting Heidi for differential diagnoses.

Platforms

• Web: runs in the latest Chromium-based browsers such as Chrome and Edge.
• Desktop: Windows and macOS apps, version 2.12.0 released Sep 17, 2026, capture telehealth audio from the call and allow dictation anywhere on screen.
• iOS: "Heidi — AI Care Partner" in the Medical category requires iOS 17.0 or later and showed 4.7 from 2,532 ratings in a September 2026 US App Store capture.
• Android: as captured on September 21, 2026, the Google Play listing showed 4.7 stars from 1.89K reviews and 50K+ downloads.
• Requirements: Windows 10 or later or macOS 13.1 or later, with 10 Mbps minimum bandwidth.

The system requirements page still says mobile apps "will be available shortly", while the download page already links to both stores. On iOS, Evidence cannot yet be used in session and source control is not available.

Heidi integrates with Epic and Oracle Cerner as featured systems, and its integrations FAQ lists Athenahealth, Gentu, MedicalDirector, MediRecords, Best Practice, Halaxy, Semble, Cliniko, Nookal, CareStack and PracticeQ. Office connectors cover Gmail, Outlook, Google Drive, OneDrive and SharePoint, and eClinicalWorks is reached through Vim.

Pricing

The US pricing page opens on yearly billing. The pricing configuration embedded in the page lists Clinician at $150 billed monthly and $110 billed yearly, with $480 in yearly savings, and the price excludes applicable sales taxes.

On Free, advanced features share one pool of 10 actions a month; standard-template notes and sidebar Evidence keep working after it runs out.

Local currencies use their own figures: the same configuration lists £70 monthly or £55 yearly for Clinician in the UK and 80 € or 60 € in euro locales. Heidi's AI-information page describes a Practice plan at approximately $130 per user per month, while the US configuration shows the team plan as Custom, so the two pages do not agree.

Subscriptions can be cancelled at any time, with access continuing to the end of the billing cycle. The terms add that Heidi does not refund partial subscription periods, except in stated cases such as Heidi withdrawing the product from market.

Heidi Remote is sold separately at US$299.25 on the US hardware page, shown next to a struck-through US$399, excluding sales taxes.

Heidi alternatives and how it compares

A technology news report names DeepScribe, Ambience Healthcare and Abridge among other companies in the medical scribe space. Three alternatives differ from Heidi on price and scope:

• Freed: self-serve plans start at $39/mo; its Starter tier allows up to 40 notes per month, and residents, students and trainees get free access under a pilot program. Heidi's Free plan instead has no note cap for standard templates.
• Lyrebird Health: an Australian scribe whose scribing solution is included with a Bp Premier subscription, which matters for practices already using Bp Premier.
• Abridge: positioned for leading enterprise healthcare systems, with AI clinical documentation and billable documentation built into one platform.

Limitations

Clinical responsibility and regulatory status

• Not advice: the terms say Heidi is solely for supporting administrative processes, and the clinician must make all final decisions on diagnosis, advice and treatment.
• Output errors: the terms warn that AI output may in certain circumstances be inaccurate, incomplete or inappropriate, and the clinician must review it manually before use.
• Prohibited prompting: the usage policy bars attempts to make Heidi produce a diagnosis or treatment recommendation, including prompting for differential diagnoses.

The regulatory position depends on the country. Heidi's terms state that the product does not constitute a medical device. In the UK, the MHRA's public device register lists Heidi Health Ltd with a registered Class I general medical device under the term "Digital dictation system", brand name "Heidi Health", created in February 2025; Heidi's UK blog describes this as Class I registration for summarisation functionality. The register entry records class and status only and contains no accuracy data. In Australia, an April 2026 news report quotes the CEO as saying Heidi did not currently have features that would make it a medical device under the TGA definition.

Evidence by region

• UK and EU: Evidence works only outside sessions; it cannot read the live consultation.
• Free in-session use: elsewhere, in-session Evidence is limited to 10 uses per month on Free.
• Conflicting store text: the Google Play listing says Evidence is not currently available in the EU and UK, which is broader than the help centre's description.
• No answer is not evidence: the usage policy says an empty Evidence response should not be read as confirmation that no research exists.

Usage limits and beta features

Heidi may rate-limit or cap queries it considers beyond reasonable use. The Translation feature is in beta and intended only for clinicians fluent in both languages.

Privacy, storage and model training

• Audio: audio is not stored by default and is discarded after transcription; the one exception is mobile, where audio is cached locally until the device reconnects.
• Retention: transcripts and notes are stored until deleted. Automatic deletion can be set between 1 and 90 days, and if a team leaves it disabled, data is stored indefinitely. Deletion cannot be undone.
• Location: for Australian, UK, US, EU and Canadian users, personal information is stored in the local jurisdiction, with Canadian patient data hosted in Quebec. Some third-party services may sit outside the jurisdiction, but the privacy policy says this excludes sensitive or identifiable health information, and Evidence data may be processed outside the jurisdiction.
• Legal requests: stored notes can be subpoenaed; deleted notes are permanently wiped.

On training, the pages differ in emphasis. The UK compliance FAQ says Heidi does not use patient or customer data to train or fine-tune its AI models in any market or plan tier. The privacy policy separately allows de-identified information, including health information, to be used to develop and improve the Platform, and says Evidence queries may be used in de-identified form to improve it while PHI will not be used for model training.

Compliance claims and their scope

• HIPAA (US): Heidi describes itself as a Business Associate and makes a BAA available to every covered entity it works with, though its FAQ also says a BAA is signed "when applicable"; subcontractors handling PHI are also bound by BAAs.
• GDPR (EU): data stays within the EU/EEA, processing relies on the controller's instructions rather than consent, and a Data Processing Agreement is available on request.
• UK: Heidi cites DCB0129, DTAC, the NHS Data Security and Protection Toolkit and Cyber Essentials, and keeps a Hazard Log and Clinical Safety Case Report.
• Canada and ANZ: Heidi cites PIPEDA and PHIPA, and the Australian and New Zealand privacy principles, under which notifying patients is the clinician's job.
• Certifications: Heidi states it holds ISO/IEC 27001:2022, SOC 2 Type II, Cyber Essentials Plus and ISO 42001; these are vendor statements.

User-reported reliability

As captured on September 21, 2026, a third-party review platform showed a 3.1 overall score across 503 reviews, with 73% five-star and 8% one-star ratings. Its AI-generated summary of 57 recent reviews reported complaints about slow customer service, freezing apps and missing transcript data. Heidi's own figures also vary: weekly volume appears as 1.5 million, 2.5 million and 2,789,700 on different pages, and language support as 110+ on the Scribe page but "over 30" in a trainee FAQ.

FAQ

Q1. Will Heidi sign a BAA for HIPAA?

Yes, according to Heidi: it describes itself as a Business Associate and makes a BAA available to every covered entity it works with.

Q2. Does Heidi keep audio recordings?

Not by default. Audio is discarded after transcription, except for offline mobile recordings cached until reconnection.

Q3. Is Heidi a regulated medical device?

It depends on the market: the terms say it is not one, while the UK register lists a Class I digital dictation system.

Q4. Can I use Heidi for free?

Yes. Free covers unlimited transcription with standard templates and sidebar Evidence, and trainees can get Clinician free after verification.