Doctronic offers a free AI chat that turns described symptoms into a treatment plan and clinical note, backed by paid video visits with affiliated US physicians and a Utah-only AI prescription renewal pilot.
Used this tool? Rate it
Used this tool? Rate it
Doctronic is a US-only AI doctor service built in three layers: a free AI chat for symptoms and health questions, paid video visits with physicians from affiliated medical practices, and, for Utah residents only, an AI-assisted prescription renewal pilot.
The terms of service define the chat more narrowly than the marketing does. The AI Tool is described as a health information and communication tool that helps you prepare to talk with a physician; it is not a physician and is not a replacement for medical care.
Doctronic, Inc. provides the technology platform and administrative support for telehealth and is not the treating provider. Video visits are delivered by affiliated professional entities, collectively called DPG, which include several Doctronic Physicians Group practices plus Summer Health Medical Group and J.M. Medical Practice, through licensed physicians. The company was co-founded by Matt Pavelle and Adam Oskowitz, a vascular surgeon at the University of California, San Francisco.
Company pages describe the AI differently. The about page claims Doctronic is the first AI legally authorized to practice medicine, while the App Store listing says it is an AI doctor, not a licensed doctor, does not practice medicine, and does not provide medical advice or patient care. The terms settle the point only for the Utah pilot: a physician-patient relationship is formed with the DPG physician of record, and each renewal constitutes the practice of medicine by that physician.
The chat and the physician visits are connected rather than separate products. DPG physicians may use AI Tool output when making diagnostic or treatment recommendations, but they retain ultimate clinical responsibility for every diagnosis and treatment decision. For scheduled visits, the how-it-works page says your doctor arrives prepared with your complete AI consultation history.
Accuracy figures come from the company itself. A benchmarking paper compared Doctronic with board-certified clinicians across 500 consecutive urgent-care telehealth encounters and reported that the top diagnosis matched in 81% of cases and the treatment plan aligned in 99.2% of cases. Its author list includes both co-founders, so these figures are vendor research rather than independent validation.
Doctronic fits adults in the US who want a free first look at symptoms, a clinical summary to share, or a low-friction path to a telehealth physician. You must be 18 or older and reside in the United States or its territories to use the services, so it is not an option for readers elsewhere.
It is a weaker fit for:
Stated wait times differ by page. The homepage promises a licensed doctor online in under 30 minutes, the how-it-works page lists a 15-minute average wait for video calls, and the App Store listing states a mean wait time of 5 minutes. No independent measurement of wait times was found in the sources checked for this page.
The AI Tool is free to use; charges apply to human care. Visit prices are not stated consistently across the site.
| Service | Listed price | Payment notes |
|---|---|---|
| AI chat and symptom checker | Free | No account required for anonymous use |
| Online doctor visit (homepage) | $39 per visit | Insurance or self-pay, no subscription required |
| Online doctor visit (how-it-works page) | $40 per visit | Insurance accepted as an alternative |
| Utah prescription renewal | No fee per renewal | Medication cost not included; limit 1 per request |
The homepage says Doctronic accepts all insurance plans, while the pricing page says all major U.S. insurance providers and names Aetna, Anthem, Blue Cross Blue Shield, Cigna, Humana, Kaiser Permanente, Molina Healthcare, Oscar Health and United Healthcare. If you use insurance, you remain responsible for co-payments, co-insurance, deductibles and anything your plan does not cover, including when a DPG entity is out-of-network. FSA and HSA accounts are accepted.
Refunds depend on how you paid. If you are not satisfied with a telehealth visit, you can email support for a full refund of that appointment, but visits paid by a health insurance plan are not refundable. For Utah renewals, an earlier trade report described a $4 fee per renewal to cover identity verification and record retrieval, which differs from the no-fee wording on the current Utah page.
The Utah Renewal Service covers only existing, non-controlled medications on the approved formulary. It cannot start or change a medication, change the dose or frequency, or renew a controlled substance. A trade report put the formulary at roughly 190 noncontrolled chronic-condition drugs, including blood pressure medicines, cardiometabolic drugs, birth control and SSRIs.
The authorization is preliminary, temporary and revocable, limited to the pilot scope, not a permanent license, and not an endorsement by the State of Utah. Utah's AI policy office says the pilot remains in Phase 1, where every prescription request requires authorization by a licensed medical practitioner. Each medication group becomes eligible for Phase 2 once Doctronic has filled 250 medications in that group, subject to the office's approval, and in Phase 2 the AI tool may submit renewals directly to the pharmacist. Public radio reporting said Utah's Medical Licensing Board called for immediate suspension of the pilot, and the Department of Commerce rejected the request and said the program would continue. Physician groups, including the American Medical Association, have urged caution and said clinicians should remain central to prescribing decisions. Feedback or complaints about the AI used for Utah renewals can go to the state office at ai@utah.gov.
Independent technology reporting described security researchers who said it took relatively little work to make Doctronic's healthcare AI reveal its system prompts and accept modifications. Doctronic responded that it reviewed the reported prompt patterns and keeps improving safeguards against adversarial inputs.
A third-party review platform showed 4.5 out of 5 across 789 company-level reviews as captured on September 28, 2026, with 84% five-star and 8% one-star. Its AI summary of 754 reviews found mostly positive experiences but noted some reviewers who met dismissive medical staff and a few who felt doctors were reluctant to prescribe. The platform also flags that the company has not invited customers recently, so reviews may not be representative.
Disputes go to binding individual arbitration with a class action waiver, and the terms describe a right to opt out of the arbitration clause and the class action waiver.
The AI chat is free and can be used anonymously. Video visits with a physician cost $39 or $40 depending on the page, or can be billed to insurance, and the Utah renewal page states no fee per renewal.
The AI chat itself does not prescribe. Licensed DPG physicians can prescribe during video visits according to state law, and in Utah the AI-assisted service can renew existing non-controlled prescriptions under a physician of record.
No. The terms require users to be at least 18 and reside in the United States or its territories.
The privacy policy says inputs and outputs are not used to train or fine-tune the models that power the platform, though de-identified information may be used for other purposes.
Self-paid telehealth visits can be refunded in full if you are not satisfied; appointments paid by insurance cannot be refunded.
