Crisp is a French customer support platform that routes website chat, email and messaging apps into one shared inbox, adding the Hugo AI agent, a knowledge base and a CRM under a flat price per workspace.
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Crisp is an AI customer support platform that brings website chat, email and messaging apps into a single team inbox, then layers a CRM, a help center and an AI agent named Hugo on top. The company positions it as an all-in-one, AI-powered multichannel messaging platform that helps businesses reach customers or leads who are waiting for support.
Behind the product is Crisp IM SAS, a French limited company registered at 2 Boulevard de Launay in Nantes. The site signs off with "Made in Europe", and that origin shows up in practical ways: customer data is hosted in the European Union, and the terms define eligible customers by reference to the French Consumer Code.
Two things set Crisp apart from most help desks. Plans are priced per workspace instead of per agent, so a team of four pays the same as a team of one on the same tier. And AI usage is metered separately, through monthly credits tied to each paid plan.
Crisp bundles four jobs that many teams buy separately: a customer-facing chat widget, a collaborative inbox, an AI layer that answers or assists, and a CRM that keeps the conversation history attached to each contact.
The Hugo AI agent is the customer-facing part of the AI suite. It learns from the website, uploaded files and help articles, and each exchange it handles runs from the first AI-handled message until the conversation is resolved, routed or escalated.
The copilot and the customer-facing agent are separate tools with different risk profiles. Crisp describes the internal copilot as "unbridled" because only staff see its answers, while the customer-facing agent runs inside workflows that decide when it answers and when it escalates.
Essentials adds a visual workflow builder assisted by AI, a knowledge base that can be published as a branded help center, routing rules and analytics. Help articles do double duty: they serve customers directly and are reindexed as AI knowledge automatically after each update.
Crisp breaks the AI agent setup into four steps, and each one maps to a screen in the dashboard.
The remaining credit balance is shown under AI Agent → Agent → Billing in the Crisp dashboard. Testing and training during the trial draw on the same credits, so a long evaluation can use up part of the allowance before launch.
Crisp is presented as a support tool first, but the same inbox and bot tooling is pitched at sales and marketing work as well. These are the scenarios the product pages describe in concrete terms.
The common thread is a business that already talks to customers on several channels and wants one place to answer them.
Crisp describes its audience as customer support, marketing and sales teams working together in one tool. Plan names map to company stage, from solo founders on Free to medium-sized businesses on Plus.
Crisp is a weaker fit for individual consumers, since the contract is written for business use only, and for teams that want AI replies without any usage metering.
Crisp runs in the browser, with native apps for operators and SDKs for embedding the chat in customer-facing apps.
Crisp pricing is flat per workspace: each plan has one monthly price regardless of how many conversations the team handles. The prices below are the monthly rates shown on the pricing page as captured on September 28, 2026.
| Plan | Price per workspace (monthly) | Seats included | Included AI credits | Customer profiles |
|---|---|---|---|---|
| Free | $0 | 2 | None | 100 |
| Mini | $45 | 4 | $5 (around 90 automated conversations) | 5,000 |
| Essentials | $95 | 10 | $25 (around 450 automated conversations) | 50,000 |
| Plus | $295 | 20+ | $75 (around 1,350 automated conversations) | 200,000 |
Free is aimed at solopreneurs and entrepreneurs and gives a first shared inbox with a website chat widget but no AI credits. Mini targets early-stage companies and adds a shared email inbox and a custom email domain. Essentials is pitched at small companies that want the full support toolkit, including the omnichannel inbox and knowledge base. Plus is aimed at medium-sized businesses and adds a ticketing portal, white labelling that removes the "We run on Crisp" watermark, and more than 100 integrations. Enterprise pricing is set case by case.
Hugo is included by default from the Mini plan upward, with no separate subscription needed. Hugo credits are token-based, so longer messages, deeper conversations, larger knowledge sources and more expensive models all consume more of them. A full Hugo-handled conversation costs around $0.05 to $0.10 on average, a figure Crisp calls only an estimate. Workflows do not consume Hugo credits, so rule-based automations keep running when the AI allowance is spent.
Every new account starts with a 14-day free trial of all Crisp features, with no card required. The AI features page instead mentions a trial of up to 30 days, unlocked by configuring advanced features; the two pages give different figures.
Crisp plans are billed monthly by default, and an eligible workspace can be switched to yearly billing from the plan settings, which charges the full year in advance at the next renewal. The pricing page lists monthly prices only.
Two third-party listings show which chat and help desk products buyers see next to Crisp. On the third-party review platform that hosts Crisp's company page, visitors also looked at Tidio, Zendesk, Chatbase, Gorgias, Intercom, Writesonic, respond.io and tawk.to. As captured on September 28, 2026, the Shopify App Store suggests Tidio (4.8 stars from 1,343 reviews), QuickCEP (4.9 from 56) and Gorgias (4.3 from 706) as similar apps.
Intercom lists its plans per seat and adds a Fin AI Agent charge that starts at $0.99 per Fin outcome. Tidio sizes its plans by billable conversations; its Starter plan includes 100 billable conversations and 50 Lyro AI Agent conversations. Crisp's own AI page compares itself with Intercom (Fin AI), Freshdesk (Freddy AI), Tidio (Lyro AI), Zendesk and Help Scout, which is a vendor-made comparison rather than an independent one.
The practical difference is where cost grows. With Crisp it grows with plan tier and AI credit usage, while per-seat tools grow with headcount and per-outcome tools grow with every AI resolution.
Ratings differ sharply by source. As captured on September 28, 2026, a third-party review platform showed a company-level TrustScore of 2.1 from 53 reviews, with 70% of them one-star. The same page notes that Crisp has not invited customers to review recently, so the reviews may not be representative. On the Shopify App Store, the Crisp app held 4.0 stars from 34 ratings on the same date. These figures measure different things, a company profile versus one store app, so they are not directly comparable.
Yes. The Free plan costs $0, includes two seats, a website chat widget and a shared inbox, but no AI credits. Paid plans start at $45 per month per workspace.
No. Each plan includes a set number of seats: 2 on Free, 4 on Mini, 10 on Essentials and 20 or more on Plus. Extra agents cost $10 per month.
Hugo stops replying and hands new conversations to human operators. It resumes when credits reset at the next billing cycle or when pay-as-you-go billing is turned on.
No. The terms exclude refunds for monthly and annual payments, and the current month stays due after cancellation.
In the European Union: messaging data in the Netherlands and plugin data in Germany, on servers run by DigitalOcean.
